If the new ticket price is greater than the Travel Voucher value, the difference must be paid. If you booked direct, please contact us to rebook. *Please note thatfare difference charges (the additional cost of airfare, taxes, and airline fees, on your reissued airline ticket) may be applicable when changing your booking. We will not deduct an administration feeto make this refund. Contact your bank and ask for chargeback and state that Virgin Atlantic are stalling and giving you the run around. From bulkheads to exit rows, here's all you need to know about seating on board our aircraft. Subject to the availability of seats in the cabin originally purchased, at no additional cost. Virgin Atlantic Covid Flexibility Policy If youd like to rebook instead, were here to support you. Canadian tariffs. Everything you need to know before you head to the airport, from the latest travel restrictions and alerts to visa requirements and USA airport guides. With so many different requirements and test providers to choose from, it can difficult to know where to start. Due to the limited testing capacity at airports, we highly recommend booking an appointment in advance and arriving early at the airport to allow the extra time you need for your test to be processed. Accessibility | Compensation shall not apply to passengers travelling free of charge or at a reduced fare not available directly or indirectly to the public. If you are calling from outside the UK please remember that mobile roaming charges are usually more costly and therefore consider using a landline to a local number instead. Canadian tariffs. The package holiday arm of Virgin Atlantic Airways Ltd. agreed to complete refunds totaling 203 million pounds ($265 million) to 53,000 claimants, the Competition and Markets Authority said Friday . Virgin Atlantic, which secured a rescue deal to secure its future during the pandemic, said a backlog of refunds was completed in November and apologised. 3) Can't wait for your cash back? Customers bookedon or before 11th March 2020 that have since changed their travel plans, resulting in a new ticket issue date, will still be entitled to a refund, Refunds must be processed via GDS please refer to our refunds policy clickhere, 2022 Virgin Atlantic Airways Ltd. All rights reserved.Registered office: Registered office: The VHQ, Fleming Way, Crawley, West Sussex RH10 9DF Fleming Way Virgin Atlantic boss promises refunds will be paid by end of - The Sun Cancellations and refunds. Rapid PCR tests are also now available with results within 3 hours. The options available to you may differ depending on when you are due to travel. Virgin Atlantic help centre Travel advice USA travel advice USA travel advice. How can we get a refund from Virgin Atlantic? - The Guardian Privacy policy | If you booked direct with us and chose to get a travel voucher because of Covid-19 travel restrictions, you can rebook by hitting the chat button right here, or by logging intoMy Booking. Your Travel Voucher is valid until 31st December 2023. Refunds do not apply as per the original fare rules. Customers opting for Open Ticket are accepting a credit for future travel which will waive all previous T&Cs of the original ticket. Privacy policy | Routes where face masks onboard are a personal choice: Services to or from the USA, Pakistan, Barbados, St Lucia, Antigua, Grenada, The Bahamas, Jamaica, St Vincent & The Grenadines, Trinidad & Tobago and Tel Aviv. *Name changes can only be applied on tickets that have not yet been used for travel, this does not extend to part travelled tickets. If youre contacting us from the US outside of these hours, you can log into your booking and use the chat button on the bottom right of the page up until 8pm Pacific Standard Time. When your customers provide new travel dates: If you're unable to reissue the original ticket, please update SI field with the original ticket number: Tickets must be issued on/before revised travel date. About Virgin Atlantic It had processed about 550m of cash . Did you book directly with us on the phone or online? Reward bookings - If your original booking was a Flying Club full reward booking, the value of your Travel Voucher will be the equivalent to the value of Flying Club points and taxes of your original booking. with customers simply required to pay the difference or issued a refund. Privacy policy | To ensure the timely processing of your request, please choose the correct form based upon your requirements: If you are unsure of the terms and conditions of your ticket, you can request a quote to find out how much you would be entitled to. Terms and conditions | Just 13% for both airlines were happy with their experience. When you book to travel any time up to 31st December 2022, you can make up to two date changes* and one name change** free of charge (if youd like someone else to benefit from your ticket). Take a Virgin Atlantic flight to your destination at a later date convenient to you, subject to availability of seats in the same ticket class. As customer demand increases were taking wide-ranging steps to uphold the customer experience and maintain operational resilience, so that your journey continues smoothly and as planned. We will not deduct an administration fee to make this refund. Limited exceptionsto the COVID-19 vaccination requirement apply: There are a very limited set of circumstances where a non-vaccinated adult foreign national can enter the US. All flights booked using your customers Open Ticket must completed by 31 Dec 2023. From 16th March customers and crew have the personal choice whether to wear a face mask onboard, on routes where international regulations around mask-wearing do not apply. (modern). This list will expand as regulatory requirements for destinations allow. You can contact us via WhatsApp Web if you're on a desktop, or your normal app on your mobile. All remaining COVID-19 restrictions were removed for UK arrivals on 18 March 2022. . To rebook your flight, simply complete the Rebook self-service form and follow the instructions. Ensure you have a valid passport and ESTA (if eligible for the US Visa Waiver Program). You may attempt to request a refund by contacting a Virgin Atlantic representative on +44 (0) 344 874 7747. Passengers on package holidays must refer to their tour operators who may not operate the same policy. Customers impacted by anevent beyond their control,for bookings made on or before 11thof March 2020. The right to compensation applies only to customers holding confirmed reservations on the flight concerned who have presented themselves and completed all check in procedures at least 60 minutes before the scheduled departure time of the flight concerned.
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