Wollongong DCJ Housing | Service NSW All repair requests are sent to the Housing Contact Centre for review and processing. writing to: FACS Client Feedback Service, Locked Bag 7150, Liverpool BC, NSW 1871. Generally, we cannot deal with complaints about community housing providers because they are usually not within our jurisdiction. Education Programs and Services - Corrective Services NSW Home The Registrar of Community Housing is responsible for the registration and regulation of NSW community housing providers and may be able to assist you witha complaint about a community housing provider. . You need to give them a chance to sort out any problems first. writing to: FACS Client Feedback Service, Locked Bag 7150, Liverpool BC, NSW 1871. NSW Department of Planning and Environment, Parramatta Road Urban Amenity Improvement Program, Illawarra Shoalhaven region interactive map, A region that values its people and places, Download and discover more about the draft Central Coast Regional Plan 2041, Darkinjung Local Aboriginal Land Council Case Study, Historical plans for the Central Coast region, New England North West Regional Plan 2041, A diverse economy with efficient transport and infrastructure networks, Exceptional semi arid rangelands traversed by the Barwon Darling River, South East and Tablelands Regional Plan 2036, A diverse environment interconnected by biodiversity corridors, Environmentally sustainable housing choices, Glenfield to Macarthur Urban Renewal Precincts, Greater Macarthur Special Infrastructure Contribution, North West Growth Area Implementation Plan, North West Growth Area Special Infrastructure Funding, St Leonards Crows Nest 2036 Plan and Crows Nest Metro Station sites rezoning, St Leonards Crows Nest Special Infrastructure Contribution, Sydenham to Bankstown Urban Renewal Corridor, Sydney Metro Northwest Urban Renewal Corridor, Overview of the Western Sydney Employment Area, Development controls for the Western Sydney Employment Area, Aerotropolis Core, Badgerys Creek and Wianamatta-South Creek precincts, Aerotropolis Special Infrastructure Contribution, Western Sydney Aerotropolis Explanation of Intended Effect, Western Sydney Aerotropolis Development Control Plan, Community Consultation and the Independent Community Commissioner, Wilton Special Infrastructure Contribution, Assessment time for DAs determined in the quarter, Development consent and construction approval processes, Stage 1 Pre-lodgement (Getting it right at the start), Stage 2 Lodgement and initial administration by council of your application, Stage 3 Assessment (What happens to my DA now? If I have a Housing Department query, who do I contact first? 7Tenants' Union NSW and Public Interest Advocacy Centre, No. In addition to housing, the Department also provides for public housing tenants: information, case management, advocacy and support, property maintenance and support to exit public housing. Were committed to maintaining our properties, with most of the maintenance work being undertaken by local tradespersons and local disability providers, as well as Aboriginal-owned businesses, who play an important role in the delivery of property maintenance and garden services. Inmates gain skills, qualifications and work experience which helps improve their post-release employment opportunities. A maintenance request can be made by another person on behalf of the tenant or the private owners of an adjoining property, especially when dealing with vegetation issues. HAC is independent and can review FACSs decisions and recommend changes. Funding is needed to maintain these properties, extend the life of ageing homes and provide a better experience for residents. If they are unable to sort out the problem, you can complain to FACS. This new system will be more efficient and responsive. Education programs and services provided by CSNSW aim to improve inmates' language, literacy and numeracy skills as well as support their employment with Corrective Services Industries (CSI) and their participation in programs. The maintenance contractor will ask questions about the maintenance issue to determine the appropriate trade and action, and its priority based on the criteria of safety, security and the wellbeing of tenant. We cannot deal with complaints about community housing providers unless the complaint is about a maintenance service provided by an LAHC contractor or the provider is a Specialist Homelessness Service (SHS) that assists people who are homeless or at risk of homelessness. (02) 4352 4400. NSW continues to invest more than any other state or territory. Your rating will help us improve the website. Factsheets about applications, eligibility for housing assistance and tenancy matters including rent and repairs. Find out more about thecapital maintenance initiative including what is being delivered, who will benefit and milestones. 36 Alison Rd. Registering for the app will provide access to key features personalised to your circumstances: - View account balances such as rent, water and Rentstart bond loan. "Following a community and housing sector workshop in 2021 in response to growing concerns around . Use the information provided to contact the organisation. If you remain dissatisfied, you can appeal to the Housing Appeals Committee (HAC). You can seek legal advice about applying to NCAT for an order. Related agencies. Housing Contact Centre (client feedback option) 1800 422 322 launch (9.00am to 4.30pm Monday to Friday) feedback@facs.nsw.gov.au launch. 13Community Housing Industry Association NSW, No. The term social housing refers to accommodation services provided by government agencies, non-government community housing providers and government subsidised private rental. Includes Aboriginal people, families and communities, carers, disability and inclusion, seniors, youth, volunteering and advisory councils. Youll be notified by email or SMS of the outcome. If you are complaining about service delivery provided by an LAHC contractor, you should first phone the maintenance line on 1800 422 322 [press 1] before complaining to FACS to see if the contractor can sort out the problem. Housing and property Social housing Property maintenance issues and problems Text size If you live in public housing and you need to request maintenance, or report a problem, you can call the Housing Contact Centre Maintenance Line on 1800 422 322. State of New South Wales, February 2018This publication is released under a Creative Commons license CC BY 4.0. Housing and homelessness | Family & Community Services Simple and convenient tools for you to interact with us and access your information online 24/7. Department. contact information for other useful organisations. See our Accessibility page for further information. Go to www. This means you can complain to us about the Registrars administrative conduct, including the way the Registrar has handled your complaint about a community housing provider. Maintenance work is also offering social housing tenants pathways to build their skills, and employment opportunities are being . It contains annual reports, strategic plans, guides, policy documents, and open access Collaboration to curb homelessness in Port Stephens We pay respect to the Traditional Custodians and First Peoples of NSW, and acknowledge their continued connection to their country and culture. Level 24,580 George Street Sydney NSW 2000Toll free (outside Sydney metro) 1800 451 524Email info@ombo.nsw.gov.au. To report or follow up on a maintenance issue by phone, call the Housing Contact Centre and follow the prompts for the maintenance line. You can also write to your local DCJ office. Works undertaken include: Here are some useful tips to help reduce moisture in your home to prevent mould growth. Housing Offices (DCJ Housing) | Service NSW Use the information provided to contact the organisation. Residents can call us on 1800 422 322. Repairs, modifications and maintenance to a property Tenants are best contacting their tenancy manager of their housing provider.
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